Policies
Effective Date: May 15, 2025
1. GENERAL PROVISIONS
1.1. Purpose:
This policy outlines the terms and conditions regarding refunds and cancellations for all services, treatments, and products provided by Aesthetics Health & Wellness (“the Practice”).
1.2. Scope:
This policy applies to all transactions, including but not limited to:
– Injectable treatments (Botox, fillers)
– RF-microneedling
– Body sculpting treatments
– Weight loss programs
– IV therapy
– Facial treatments
– Product purchases
– Package deals and memberships
2. SERVICE AND TREATMENT POLICY
2.1. Non-Refundable Services:
– All aesthetic treatments and services are non-refundable once scheduled or performed
– Deposits placed for appointment scheduling are non-refundable
– Package treatments are non-refundable once initiated
– Products used during any treatment are considered part of the service and are non-refundable
2.2. Cancellations and Rescheduling
– Appointments must be canceled or rescheduled with a minimum 24-hour notice
– Late cancellations or no-shows may result in forfeiture of deposits or package sessions
– Repeated cancellations may affect future booking privileges
3. PRODUCT RETURN POLICY
3.1. Eligible Returns
– Unused, unopened products in original packaging may be eligible for return within 14 days of purchase.
– Products must be in resalable condition with the original receipt.
– Opened or used products are not eligible for return.
– Products purchased as part of a treatment package are non-refundable
3.2. Return Process:
– All returns must be inspected by management before approval. Approved returns will be issued as store credit only. Shipping costs for returns are non-refundable. Special order items are non-refundable
4. MANAGEMENT DISCRETION
4.1. Review Process:
– Management reserves the right to review all refund requests on a case-by-case basis. Factors considered in review include:
* Nature of the service/product
* Circumstances of the request
* Client history
* Documentation provided
* Medical considerations
4.2. Exceptions:
– Medical emergencies may be considered with proper documentation. Adverse reactions must be reported immediately and documented by a medical professional. Any exceptions made do not constitute a waiver of this policy for future transactions
5. LEGAL AGREEMENTS AND LIABILITY
5.1. Legal Proceedings In the event of any challenge to this policy, the client agrees to:
– Reimburse all court costs incurred by Aesthetics Health & Wellness
– Compensate the Practice for all time spent away from business at a rate of $500 per hour
– Cover all legal fees and related expenses
– Pay any collection agency fees if applicable
– Participate in mediation before pursuing legal action
5.2. Dispute Resolution:
– Any disputes must first be addressed directly with management
– Written documentation of concerns must be provided
– A reasonable timeframe will be allowed for resolution
– Legal action should be considered only after all other resolution attempts have been exhausted
6. SPECIAL CIRCUMSTANCES
6.1. Package Deals and Memberships:
– No refunds on partially used packages
– Membership fees are non-refundable
– Unused package sessions expire after 12 months
– Packages are non-transferable unless explicitly authorized by management
6.2. Gift Cards and Promotional Offers:
– Gift cards are non-refundable.
– Promotional offers cannot be combined unless specifically stated
– Special event pricing is final and non-refundable
Aesthetics Health & Wellness is designed to rejuvenate your body, strengthen your spirit and calm your mind. Our spa services gently eliminate the stresses of the day and invite wellness and healing into your life, with unique, non-invasive, and comprehensive care for anti-aging treatments. Our team approaches your aesthetic needs individually, looking to your health and wellness while bringing out your natural beauty with subtle yet striking results. 
